Privacy Policy
Your privacy matters at 6up. This policy explains exactly what personal data we collect, how we use it, who we share it with, and the rights you hold as a 6up account holder in Bangladesh.
Privacy at a Glance
The following cards summarise how 6up handles your personal data. These are highlights only — the full legal detail for each topic follows in the sections below.
Encrypted Storage
All personal and financial data is stored with 256-bit SSL encryption. Passwords are hashed and never stored in plain text.
No Data Sales
6up does not sell, rent, or trade your personal data to third-party marketers or data brokers under any circumstances.
Purpose-Limited Use
We only collect data that is necessary for operating your account, processing transactions, and complying with legal obligations.
Your Access Rights
You may request a copy of your personal data, ask us to correct inaccuracies, or request deletion where permitted by law.
Cookies Controlled
We use essential cookies only for session management. No cross-site tracking cookies or third-party advertising pixels are deployed.
Opt-Out Available
Marketing communications are entirely opt-in. You may unsubscribe at any time by contacting support at [email protected].
1. Introduction
This Privacy Policy ("Policy") is published by 6up ("we", "us", "our", "the Platform"), the operator of the online casino and sports betting service accessible at https://6up.onl, and applies to all users who register an account, access the site, or interact with any 6up service (collectively, "you", "the User").
6up is committed to safeguarding the privacy and personal data of every user, with particular regard to the expectations and legal context of players based in Bangladesh. This Policy describes the categories of personal data we collect, the lawful bases on which we process that data, how long we retain it, the circumstances in which we may share it with third parties, and the rights you hold in respect of your own data.
By registering an account or continuing to use the 6up platform after this Policy has been published or updated, you confirm that you have read and understood its terms. Where changes materially affect your rights or our data practices, we will notify you via your registered email address or via a prominent notice on the platform at least seven (7) days before the change takes effect.
If you have any questions about this Policy or wish to exercise any of your data rights, please contact us at [email protected] (plain text only — not a clickable link; copy and paste into your email client).
2. Personal Data We Collect
We collect personal data in three principal ways: directly from you when you register or use the Service, automatically through your interactions with the platform, and from third-party verification and payment providers. The specific categories of data we collect are set out below.
When you create a 6up account, we collect your full legal name, date of birth, nationality, residential address (including city — Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or otherwise), email address, and mobile phone number. This information is required to create your account, verify your identity, and meet our age verification obligations.
As part of our Know Your Customer (KYC) process, we may request copies of government-issued identity documents such as your National Identity Card (NID), passport, or driver's licence, as well as a recent utility bill or bank statement as proof of address. These documents are processed solely for identity and age verification purposes and are stored securely with restricted access.
We record all deposit and withdrawal transactions, including the payment method used (bKash, Nagad, Rocket, Upay, or bank transfer), transaction amounts in BDT, timestamps, and reference numbers. We do not store your full mobile banking PIN or bank account passwords — these are handled directly by the respective payment provider on their own secure infrastructure.
We maintain a comprehensive record of your activity on the 6up platform, including games played, wagers placed, results, bonus usage, session durations, and betting patterns. This data is used to operate your account, personalise your experience, detect problem gambling indicators, and identify and prevent fraudulent activity.
We automatically collect certain technical data when you access the 6up platform, including your IP address, device type and model, operating system, browser type and version, screen resolution, and time-zone settings. This data is used for fraud prevention, security monitoring, and platform optimisation. It is not used for cross-site advertising tracking.
When you contact our support team by email or live chat, we retain a record of the correspondence, including the content of messages, the date and time, and the outcome of any support request. These records are used to resolve disputes, monitor service quality, and train our support staff.
3. How We Use Your Data
6up processes personal data only where there is a lawful basis to do so. The following table sets out the primary purposes for which we use your data and the corresponding legal basis for each.
| Purpose | Legal Basis |
|---|---|
| Creating and managing your account | Contract performance |
| Processing deposits and withdrawals | Contract performance |
| Age and identity verification (KYC) | Legal obligation |
| Fraud detection and prevention | Legitimate interest |
| Responsible gaming monitoring | Legal obligation / legitimate interest |
| Sending transactional notifications | Contract performance |
| Sending marketing communications | Consent (opt-in only) |
| Platform analytics and improvements | Legitimate interest |
| Responding to support enquiries | Contract performance |
| Compliance with legal requests | Legal obligation |
4. Sharing Your Data
6up does not sell, rent, or trade your personal data. We may share your data with carefully selected third parties only where it is strictly necessary to operate the Service, comply with our legal obligations, or protect the legitimate interests of the platform and its users. The categories of recipients are described below.
Payment Service Providers
We share the minimum personal and financial data required with payment processors — including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other bank partners — to facilitate deposits and withdrawals. These providers operate under their own privacy policies and are independently responsible for the security of data they hold. 6up does not share your full gaming history or identity documents with payment providers.
- Game Technology Providers: Licensed game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised session data for the purpose of operating their games on our platform. These providers do not receive your name, contact details, or payment information.
- Identity Verification Services: Where we use third-party KYC verification tools to confirm the authenticity of identity documents, those providers will receive the document images and personal details included within them. All such providers are contractually bound to process data solely for verification purposes.
- Security and Anti-Fraud Platforms: We may share device fingerprint data, IP addresses, and behavioural patterns with specialist fraud detection services to protect the platform and our users from unauthorised activity.
- Legal and Regulatory Authorities: We will disclose personal data to law enforcement agencies, courts, or regulatory bodies where we are required to do so by applicable law, court order, or legal process. We will notify you of such a disclosure where we are legally permitted to do so.
- Business Transfers: In the event of a merger, acquisition, or sale of substantially all of the assets of 6up, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify you of any such transfer and the privacy policy applicable to your data thereafter.
5. Cookies and Tracking
Cookies are small text files placed on your device when you visit a website. 6up uses a minimal, purpose-driven set of cookies to operate the platform effectively and securely. We do not use advertising tracking cookies, social media pixels, or cross-site behavioural targeting technologies.
These cookies are strictly necessary to maintain your logged-in session, remember your language preferences, and prevent cross-site request forgery attacks. Without these cookies, the platform cannot function. They are deleted automatically when you close your browser or log out of your account.
We set security cookies to detect unusual login patterns, bot activity, and potentially fraudulent behaviour. These cookies have a short expiry period and do not contain personally identifiable information in a readable format.
With your consent, we may use first-party analytics cookies to understand aggregated, anonymised patterns in how users navigate the platform — such as which pages receive the most visits and where users drop off in the registration process. This data is used solely to improve the user experience and is never linked back to individual accounts.
You may configure your browser to block or delete cookies at any time. Blocking essential session cookies will prevent you from logging into your account. Blocking analytics cookies will not affect your ability to use the platform.
6. Data Retention
We retain personal data only for as long as is necessary for the purpose for which it was collected, or as required by applicable law. The following retention periods apply as a general guide:
- Account registration data and KYC documents: retained for the duration of the account relationship and for a minimum of five (5) years following account closure, to comply with anti-money laundering record-keeping obligations.
- Transaction and financial records: retained for a minimum of seven (7) years following each transaction date, in line with standard financial record-keeping requirements.
- Gaming activity logs: retained for five (5) years from the date of each gaming session, used for dispute resolution and responsible gaming monitoring.
- Support correspondence: retained for three (3) years from the date of the last communication in a given support thread.
- Device and technical data collected for fraud prevention: retained for up to two (2) years.
- Marketing consent records: retained for three (3) years from the date consent was given or withdrawn, whichever is later, as evidence of consent management compliance.
Following the expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to an individual user. Anonymised, aggregated data may be retained indefinitely for statistical and research purposes.
7. Your Data Rights
As a 6up user, you hold the following rights with respect to your personal data. To exercise any of these rights, please submit a written request to [email protected] with the subject line "Data Rights Request" and your account username. We will respond within thirty (30) days of receiving your request.
Right of Access
Request a copy of all personal data we hold about you, along with information about how it is being processed.
Right to Rectification
Ask us to correct any inaccurate or incomplete personal data we hold about you without undue delay.
Right to Erasure
Request deletion of your personal data where it is no longer necessary, subject to our legal retention obligations.
Right to Restriction
Ask us to restrict the processing of your data in certain circumstances while a dispute or review is ongoing.
8. Data Security
6up employs a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
- 256-bit Transport Layer Security (TLS/SSL) encryption across all pages and API connections, ensuring data in transit is protected at all times.
- Hashed and salted storage of all account passwords — 6up staff cannot view your password in plain text, and you will never be asked to share it.
- Role-based access controls, ensuring that only authorised personnel with a legitimate operational need can access personal data.
- Regular security audits and vulnerability assessments conducted by independent third-party specialists.
- Intrusion detection systems and 24/7 security monitoring of platform infrastructure.
- Encrypted storage of KYC documents in access-restricted document management systems.
While 6up takes all reasonable precautions to protect your data, no online platform can guarantee absolute security against all possible threats. You play an important role in keeping your account secure by using a strong, unique password, enabling any available two-factor authentication, and reporting any suspicious account activity to our support team immediately.
9. Children and Underage Users
The 6up platform is strictly for adults aged 21 and above. We do not knowingly collect, process, or retain personal data belonging to individuals under the age of 21. Our registration process includes mandatory age verification, and we carry out KYC checks to confirm the identity and age of all account holders.
If we become aware that an account has been registered by, or personal data has been collected from, an individual under the age of 21, we will immediately suspend the account, delete all associated personal data to the extent not required for fraud prevention or legal compliance, and return any real-money balance to the deposit source.
If you are a parent or guardian and believe that a minor under your care may have created a 6up account, please contact us immediately at [email protected] (plain text — copy and paste into your email client) so that we can take prompt action.
10. Changes to This Policy
6up reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, operational requirements, or applicable law. The version date displayed at the top of this Policy indicates when it was last amended.
Where a change is material — meaning it meaningfully affects your rights or how we handle your data — we will provide at least seven (7) days advance notice via your registered email address and/or a prominent notice on the 6up platform. For non-material changes, such as typographical corrections or minor clarifications, we may update the Policy without advance notice, though the version date will always be updated.
Your continued use of the 6up platform after the effective date of any revised Policy constitutes your acceptance of the updated terms. If you do not agree with the revised Policy, you should stop using the Service and contact support to close your account and arrange the return of any verified real-money balance.
Explore 6up with Confidence
Your data is protected. Your privacy is respected. Now enjoy everything 6up has to offer — from cricket betting and live casino to slots and crash games. All in BDT, all on mobile. 21+ only.