6up Frequently Asked Questions

Creating a 6up account takes less than three minutes. Visit the 6up website, click the registration link, and fill in your full name, date of birth, mobile number, and a secure password. You will receive a verification SMS to confirm your number. Once confirmed, your account is active and you can proceed with identity verification and your first deposit.

6up requires a valid government-issued identity document to verify your account. Acceptable documents include your Bangladesh National Identity Card (NID), passport, or driver's licence. You may also be asked to provide a recent utility bill or bank statement as proof of address. Submitting clear, readable scans speeds up the KYC review process considerably.

Standard KYC verification on 6up is completed within 24 hours for the majority of accounts. During peak periods — such as BPL season or major T20 tournaments — review times may extend to 48 hours. You will receive an email notification as soon as your account is approved. If you have not heard back within 48 hours, contact support at [email protected].

No. Each player is permitted exactly one registered account on 6up. Operating multiple accounts is a violation of our Terms and Conditions and will result in all associated accounts being permanently suspended and any balances being forfeited. If you have forgotten your login credentials, use the password reset feature rather than creating a new account.

To reset your 6up password, click the 'Forgot Password' link on the login page and enter your registered mobile number or email address. You will receive a one-time code via SMS or email. Enter that code, choose a new secure password, and log in as normal. If you no longer have access to your registered number or email, contact [email protected] to complete identity-based account recovery.

To permanently close your 6up account, send a written request to [email protected] with the subject line 'Account Closure Request' and include your registered username. Our team will process the closure within 48 hours. Any verified real-money balance will be returned to your original deposit method — bKash, Nagad, Rocket, or bank account — within five business days.

To deposit via bKash on 6up, log into your account, navigate to the Deposit section, and select bKash as your payment method. You will be shown a 6up bKash merchant number and a unique transaction reference. Open your bKash app, send payment to that number using the reference code, then confirm the transaction on the 6up platform. Your balance is credited instantly in most cases.

bKash deposits on 6up are credited instantly in the vast majority of cases — typically within 30 seconds to 2 minutes of the transaction being confirmed on the bKash network. If your balance has not appeared after 10 minutes, take a screenshot of your bKash transaction confirmation and send it to [email protected] for manual review.

The minimum deposit on 6up is ৳200 BDT regardless of the payment method used. This applies to bKash, Nagad, Rocket, Upay, and bank transfers. There is no maximum single deposit limit set by 6up, though your individual payment provider (for example, bKash daily transaction limits) may impose its own caps.

The minimum withdrawal amount on 6up is ৳500 BDT. Withdrawals below this threshold cannot be processed. To request a withdrawal, your account must be fully verified (KYC complete) and you must withdraw to a payment method you have previously used for a deposit. This policy is in place to prevent money laundering and protect all players.

Nagad withdrawals from 6up are typically processed within 1 to 4 hours during business hours (Bangladesh Standard Time, UTC+6). Withdrawals submitted outside of business hours or during high-volume periods may take up to 12 hours. You will receive an SMS from Nagad once the funds arrive. If 12 hours have passed without receipt, contact [email protected] with your transaction ID.

6up does not charge any platform-side fees for standard deposits or withdrawals. However, your payment provider — bKash, Nagad, Rocket, or your bank — may apply their own transaction fees as per their standard rate schedules. Any such fees are deducted by the payment provider and are outside of 6up's control. We recommend checking your provider's fee structure before initiating large transactions.

Yes, 6up supports bank transfers from major Bangladeshi banks including Dutch-Bangla Bank, BRAC Bank, Islami Bank Bangladesh Limited (IBBL), Sonali Bank, City Bank, and others. Bank transfer deposits typically take 1 to 4 hours to be credited, depending on interbank processing times. You must use your registered account name as the transfer reference to ensure the payment is matched correctly.

To place a cricket bet on 6up, navigate to the Cricket section from the main menu, select the match you want to bet on — whether it's a BPL game, Bangladesh Tigers Test match, or IPL fixture — and browse the available markets. Click the odds for your chosen selection, enter your stake in BDT, review the potential return, and confirm your bet. Live in-play betting is available for most major matches.

6up offers a wide range of cricket betting markets covering match winner, toss winner, top batsman, top bowler, total runs per innings, fall of first wicket, player performance specials, and live ball-by-ball in-play markets. BPL (Bangladesh Premier League), IPL, T20 World Cup, and ICC Test series are among the tournaments covered. Markets vary by match and tournament significance.

Yes. 6up is fully optimised for mobile browsers on Android and iOS devices. The entire platform — including cricket betting, live casino, slots, crash games, and account management — is accessible through your phone's browser without needing to download a separate app. The mobile interface is designed for Bangladeshi data networks and loads efficiently even on slower 4G connections.

6up features an extensive slots library from leading providers including Pragmatic Play, NetEnt, Microgaming, and others. Titles range from classic three-reel slots to feature-rich video slots with bonus rounds, free spins, and progressive jackpots. Popular titles include Genie's 3 Wishes and Egypt Book of Mystery. New games are added to the 6up slots catalogue regularly.

RTP (Return to Player) varies by game title and provider. Most slots on 6up have an RTP between 94% and 97%, which is in line with industry standards. The specific RTP for each game is provided by the game developer and can usually be found in the game's information or paytable section. Higher RTP means a lower house edge over the long run, but results in any individual session are still determined by random number generation.

All games available on 6up are sourced from certified third-party game studios whose Random Number Generators (RNGs) are independently tested and audited. Providers such as Pragmatic Play, Evolution Gaming, and NetEnt operate under their own gaming certifications. 6up does not modify game logic or outcomes in any way — the results you see are generated entirely by the provider's verified RNG systems.

6up offers a welcome bonus for newly registered and verified players on their first qualifying deposit. Bonus details — including the match percentage, maximum bonus amount in BDT, and minimum deposit requirement — are displayed on the promotions page at the time of your first deposit. To claim, make sure you opt in during the deposit process. Bonuses credited automatically may not require a separate opt-in step.

Wagering requirements specify how many times you must wager your bonus amount before the resulting winnings can be withdrawn as real money. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place ৳20,000 worth of qualifying bets before withdrawing bonus-derived winnings. Full wagering terms for each bonus, including which games contribute and any bet-size restrictions, are listed in the individual bonus terms on the 6up promotions page.

6up rewards regular players through a loyalty programme where consistent play earns points that can be redeemed for bonus credits, free spins, or enhanced deposit match offers. Higher activity levels unlock VIP tiers with benefits including faster withdrawal processing, personalised account management, and exclusive seasonal promotions tied to cricket events like the BPL and IPL. Contact support for current VIP programme details.

Whether a bonus can be used on cricket betting, slots, live casino, or crash games depends on the specific terms of that promotion. Sports betting bonuses are generally ring-fenced for sportsbook markets, while casino bonuses apply to slots and live table games. The eligible game categories and their wagering contribution percentages are always stated in the individual bonus terms. Read these carefully before opting in to avoid surprises at withdrawal.

If you request a withdrawal from your 6up account before completing the wagering requirement attached to an active bonus, the bonus and any winnings derived from it will be forfeited. Your original real-money deposit balance (minus any real-money wagers placed) will still be available for withdrawal. It is always worth reviewing your active bonus status in account settings before initiating a withdrawal request.

6up operates as an online entertainment platform and uses industry-standard SSL encryption to protect all data transmitted between your device and our servers. All financial transactions are processed through established Bangladeshi payment rails including bKash, Nagad, and Rocket. Players are responsible for understanding the laws applicable to online gaming in their own jurisdiction before registering.

6up protects your personal data using 256-bit TLS/SSL encryption on all connections, hashed and salted password storage, role-based internal access controls, and regular independent security audits. We do not sell or rent your data to third parties. KYC documents are stored in access-restricted, encrypted document management systems. Full details are in the 6up Privacy Policy.

The minimum age to register and play on 6up is 21 years old. This is a strict, non-negotiable rule enforced at registration through mandatory age verification and KYC document review. If we discover that an account was created by someone under 21, it will be immediately suspended, the balance returned to the deposit source, and the account permanently closed.

Yes. 6up provides deposit limit controls accessible through your account settings under the Responsible Gaming section. You can set a daily, weekly, or monthly deposit cap in BDT. Once your chosen limit is reached, further deposits are blocked for that period. Reducing a limit takes effect immediately; increasing a limit requires a 24-hour cooling-off period before it becomes active.

To activate self-exclusion on 6up, go to Account Settings, select the Responsible Gaming section, and choose the self-exclusion option. You can select a period of 6 months, 1 year, or 5 years. Once confirmed, your account is fully locked — no logins, no deposits, no wagering — for the chosen duration. Self-exclusion cannot be reversed before the period expires. You can also request self-exclusion by emailing [email protected].